Contact information
Contact Us
Thank you for visiting our store!
We are dedicated to providing a professional, efficient, and attentive shopping experience for our European customers. If you have any questions regarding products, orders, shipping, returns/exchanges, or after-sales service, please feel free to contact us; our customer service team is here to assist you.
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Customer Service
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours:
Monday to Friday
09:00 – 18:00 (Central European Time - CET/CEST)
Weekends and Public Holidays:
We continue to accept email inquiries and will respond as soon as possible on the next business day.
Response Time:
We typically respond to emails within 24–48 business hours.
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How We Can Help
Please contact us if you need assistance with:
* Product inquiries
* Size selection advice
* Order status updates
* Shipping and delivery issues
* Modifying order details (before shipment)
* Return and refund requests
* Product quality issues
* After-sales service inquiries
* Payment-related issues
* Other shopping-related questions
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Information to Include When Contacting Us
To help us resolve your issue faster, please provide as much of the following information as possible in your email:
* Order number
* Recipient's name
* Registered email address (if applicable)
* Product name or model number
* Detailed description of the issue
* Photos of the product or packaging (if related to an after-sales issue)
The more complete the information provided, the faster we can assist you.
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Shipping Services
To ensure a convenient shopping experience, we offer:
* Estimated delivery within 5–7 business days across Europe
* Free shipping on orders over €80
* Cash on Delivery (COD) support (available in select countries/regions)
* Tracking services for all orders
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After-Sales Service
We value every customer's shopping experience.
In accordance with European consumer protection regulations, eligible items are covered by a 14-day return policy. If you encounter any quality issues with your product, please contact us promptly, and we will actively assist you with returns, exchanges, or refunds. For further details, please refer to the "Returns and Refunds Policy" on this website.
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Customer Satisfaction Commitment
We are dedicated to providing every customer with:
* High-quality SCARPA products
* A safe and secure shopping environment
* Fast and reliable delivery services within Europe
* Professional and efficient customer support
* Comprehensive after-sales service
Your satisfaction drives our continuous efforts.
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Thank you once again for your trust and support!
If you have any questions, please feel free to email us at:
[RobYamamoto788@gmail.com]
Our customer service team looks forward to assisting you. Happy shopping!