Refund policy
Return and Refund Policy
Thank you for choosing our store for your SCARPA products. We are committed to providing a safe, convenient, and transparent shopping experience for our European customers. Please read the following policy carefully before requesting a return or refund.
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I. 14-Day Right of Return
In accordance with European consumer protection regulations, consumers have the right to return products within 14 days of receipt.
If you change your mind within 14 days of receiving the product, you may request a return without providing a reason.
Returned products must meet the following conditions:
* The product has not been worn, used, or washed;
* The product remains in brand-new condition suitable for resale;
* All packaging, hangtags, labels, and accessories are intact;
* A valid order number or proof of purchase is provided.
Returns may not be accepted in the following cases:
* Products that have been worn, used, or damaged by the user;
* Products damaged due to improper handling or storage by the consumer;
* Customized or specially ordered products (where applicable).
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II. Returns Due to Quality Issues
Please contact us immediately if you encounter any of the following issues with your product:
* Manufacturing defects;
* Receipt of the wrong item;
* Severe damage incurred during shipping;
* Missing key accessories.
Please provide the following information:
* Order number;
* Photos of the product;
* Description of the issue.
Once a quality issue is verified, we will offer one of the following solutions based on the specific circumstances:
* Free product replacement;
* Full refund;
* Or another reasonable after-sales solution.
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III. Refund Information
Refunds for eligible orders will be processed after the returned product is received and passes quality inspection.
Refunds are typically processed within 5–10 business days; the actual time it takes for funds to appear in your account depends on your bank or payment provider.
The refund amount includes:
* The actual amount paid for the product;
* Original shipping costs, where required by law (if applicable).
If the return is due to personal reasons and there are no quality issues, the return shipping costs are generally borne by the consumer (unless otherwise stipulated by law).
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IV. Order Cancellation
You may contact us to request an order cancellation if your order has not yet been shipped.
Once the order has been shipped, the standard return process will apply. ---
V. Return Process
1. Contact customer service to request a return;
2. Provide your order number and the reason for the return;
3. Receive return confirmation and the return address;
4. Ship the item(s) back as instructed;
5. We receive and inspect the item(s);
6. Refund is processed upon approval.
We recommend using a shipping method with tracking capabilities and keeping the shipping receipt for your records.
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VI. Refund Methods
Refunds will be issued via your original payment method, including but not limited to:
* Visa / Mastercard
* PayPal
* Apple Pay
* Google Pay
* Shop Pay
* Other original payment methods
If your order was paid via Cash on Delivery (COD), we will contact you to confirm refund details once the return is approved and process the refund using a mutually agreed-upon method.
As a general rule, refunds cannot be issued to accounts unrelated to the original payer.
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VII. Shipping and After-Sales Service
To ensure a great shopping experience, we offer the following services:
* Free shipping on orders over €80.
* Estimated delivery time within Europe: 5–7 business days (slight delays may occur in remote areas or during holidays).
* Cash on Delivery (COD) supported (available only in regions where this service is offered).
* Shipment tracking provided for all orders; you will receive tracking information once your order has shipped.
If your package is delayed, lost, or damaged during transit due to shipping issues, please contact us promptly; we will actively assist in resolving the matter and provide an appropriate solution.
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VIII. Contact Us
If you wish to request a return or refund, or have any questions regarding your order, please contact us via:
Customer Service Email: [RobYamamoto788@gmail.com]
Our customer service team will respond to your email within 24–48 hours and assist you with your inquiry as quickly as possible.
To help us process your request efficiently, please include the following in your email:
* Order number;
* Recipient's name;
* Description of the issue;
* Photos of the item(s) (if related to quality issues). ---
IX. Policy Updates
We reserve the right to modify or update this Return and Refund Policy in accordance with relevant European laws and regulations and the operational needs of the store.