Shipping policy
Shipping Policy
Thank you for choosing our store for your SCARPA products. We are committed to providing safe, efficient, and reliable shipping services to our customers in Europe. Please read the following shipping policy carefully before placing your order.
---
I. Shipping Coverage
We currently offer shipping services to various countries and regions across Europe, including but not limited to:
* Austria
* Germany
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Luxembourg
* Poland
* Czech Republic
* Slovakia
* Slovenia
* Hungary
* Croatia
* Romania
* Bulgaria
* Estonia
* Latvia
* Lithuania
* Finland
* Sweden
* Denmark
* Ireland
* And other European countries and regions where shipping is supported.
If your location is not currently supported, please contact customer service to inquire about the possibility of arranging special delivery.
---
II. Order Processing Time
Under normal circumstances:
* Orders are processed within **1–2 business days** of confirmation;
* Orders placed on weekends or public holidays will begin processing on the next business day;
* Processing times may be extended during promotional events, holidays, or peak order periods.
Once your order has shipped, we will send a shipping notification and tracking information via email.
---
III. Delivery Time
Estimated delivery times are as follows:
* Most regions in Europe: 5–7 business days;
* Remote areas: May require 7–10 business days;
* Delivery times may be extended due to holidays, customs inspections, or force majeure events.
The times listed above are estimates only and do not constitute a guaranteed delivery date.
---
IV. Shipping Costs
To show our appreciation to our customers, we offer the following shipping benefits:
* Free shipping on orders over €80;
* For orders that do not qualify for free shipping, the cost is calculated based on the destination country, order weight, and shipping method; the final cost will be displayed at checkout.
If additional costs arise due to special locations or specific delivery requirements, we will confirm these with you prior to shipment. ---
V. Cash on Delivery (COD)
To meet the shopping needs of consumers in certain European regions, we offer a Cash on Delivery (COD) service.
Please note:
* The COD service is available only in countries and regions that support it;
* COD may not be available in certain remote areas;
* We reserve the right to suspend or cancel a customer's eligibility to use the COD service if orders are repeatedly refused or rejected without valid reason.
---
VI. Shipment Tracking
Tracking services are provided for all orders once they have been shipped.
You can check the real-time shipping status of your package via:
* The tracking link included in the shipment confirmation email;
* Or the official website of the logistics carrier.
If you have not received your package beyond the estimated delivery time, please contact us promptly; we will assist you in contacting the logistics company and following up on the matter.
---
VII. Delivery Acceptance
Upon receiving your package, please:
* Check that the packaging is intact;
* Verify the quantity and model of the items;
* If the package shows signs of significant damage, please take photos before signing for it and contact us as soon as possible.
If you discover shipping damage after signing for the package, please contact customer service immediately with relevant photos, and we will assist in resolving the issue as quickly as possible.
---
VIII. Shipping Delays
Delivery times may be extended due to the following circumstances:
* Severe weather;
* Customs inspections;
* Peak logistics periods during holidays;
* Shortage of air or transport capacity;
* Force majeure events such as natural disasters, epidemics, war, or strikes.
While we will actively assist in tracking the shipment status during delays caused by the above factors, such delays do not constitute a breach of contract.
---
IX. Lost or Abnormal Packages
In the event of the following situations:
* No tracking updates for an extended period;
* Confirmed loss of the package;
* Receipt of incorrect items;
* Severe damage during transit;
Please contact us immediately and provide:
* Order number;
* Recipient's name;
* Photos of the items (if applicable);
* Description of the issue.
We will assist in resolving the matter promptly and arrange for a replacement, refund, or other appropriate solution based on the specific circumstances. ---
X. Delivery Address
Please carefully verify your delivery information before placing an order.
If delivery fails due to an incorrect delivery address, incorrect contact details, or the absence of a recipient to sign for the package, re-delivery fees may apply; the customer is responsible for any such costs.
If you need to change the delivery address after the order has shipped, please contact us immediately. We will do our best to assist you, though we cannot guarantee that the change can be successfully made.
---
XI. Contact Us
If you have any questions regarding logistics, order status, or shipping issues, please contact us via the following method:
Customer Service Email:
[RobYamamoto788@gmail.com]
Our customer service team will respond to your email within 24–48 business hours and assist you in resolving any issues as quickly as possible.
---
XII. Policy Updates
We reserve the right to modify or update this logistics policy based on changes to logistics services, legal regulations, or business operational needs.
Updated policies will be posted on this website and will take effect from the date of publication.
Thank you for choosing our store. We remain committed to providing safe, fast, and reliable logistics services to our European customers and strive to deliver an excellent shopping experience.